Privacy Policy

Information We Collect

When you request a ride or contact us, we collect the information needed to provide transportation: your name, phone number, email address, pickup and destination addresses, appointment dates and times, mobility needs (for example, whether you require a wheelchair-accessible vehicle), and payment or insurance information such as your Medicaid plan name and member ID.

When you browse our website, we collect limited technical information such as pages visited and approximate location derived from your IP address, used only to operate and improve the site.

How We Use Your Information

We use your information solely to schedule and provide transportation services: confirming rides, dispatching drivers, sending appointment reminders by phone, text, or email, billing your insurance or processing payment, and responding to your questions.

We do not sell, rent, or share your personal information with third parties for marketing purposes. Ever.

Health Information

As a non-emergency medical transportation provider, we may receive limited health-related information (such as mobility needs or treatment schedules) necessary to provide safe transportation. We treat this information confidentially, share it only with the personnel and payers involved in providing or covering your ride, and retain it only as long as required for service records, billing, and applicable law.

Sharing With Service Providers

We use trusted vendors to operate our service — for example payment processing, text-message reminders, and website hosting. These providers receive only the information needed to perform their function and are bound by their own confidentiality obligations. We may also disclose information when required by law, regulation, or a valid legal process.

Cookies & Analytics

Our website uses a small number of cookies that are necessary for the site to function (such as remembering your language preference and cookie-consent choice). With your consent, we may use privacy-respecting analytics to understand how the site is used. You can decline analytics cookies at any time using the cookie banner.

Data Security & Retention

We protect your information with industry-standard safeguards, including encrypted connections (HTTPS), access controls, and secure hosting. We retain ride and billing records only as long as needed for operations, insurance billing, and legal requirements, after which they are deleted.

Your Choices & Rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where the law allows. You can opt out of text or email reminders at any time. To exercise any of these rights, call us or email us using the contact details below.

Children's Privacy

We transport riders of all ages, including children accompanied by a parent or guardian. We collect a child's information only from a parent, guardian, or authorized care coordinator for the purpose of providing transportation.

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the effective date below. Material changes will be highlighted on this page.