Name: RK For Transportation LLC
Address: Ann Arbor, MI, US
Telephone: (734) 395-3276
Price range: $$

Question 1

What is non-emergency medical transportation (NEMT)?

Accepted Answer

Non-emergency medical transportation (NEMT) is a service that provides rides to and from medical appointments for people who cannot drive themselves or do not have access to reliable transportation. Unlike ambulance services, NEMT is for scheduled, non-emergency medical visits such as doctor appointments, dialysis treatments, cancer therapy, dental visits, physical therapy, and more. NEMT providers like RK For Transportation LLC ensure passengers get to their appointments safely and on time.

Question 2

What areas do you serve?

Accepted Answer

We serve Ann Arbor, Ypsilanti, Saline, Dexter, Chelsea, Milan, Whitmore Lake, and the greater Washtenaw County area. We transport passengers to all major healthcare facilities in the region, including Michigan Medicine, St. Joseph Mercy Hospital, VA Ann Arbor Healthcare System, DaVita Dialysis Centers, Mott Children's Hospital, Kellogg Eye Center, and U-M Rogel Cancer Center.

Question 3

Do you provide transportation for children?

Accepted Answer

Yes, we provide medical transportation for children and youth. We transport to Mott Children's Hospital, pediatric clinics, therapy appointments, and other medical facilities. We ensure child safety with appropriate accommodations and our drivers are experienced in working with young passengers. A parent or guardian must accompany minors on all rides.

Question 4

Do you offer round trips?

Accepted Answer

Yes, we offer both one-way and round-trip transportation. For round trips, our driver can wait for you during your appointment or return at a scheduled time to pick you up. Round trips are very common for dialysis, cancer treatment, and other recurring medical appointments. Let us know your needs when booking and we will work out the best arrangement for you.

Question 5

What if I need to wait at my appointment?

Accepted Answer

We offer flexible options for appointment waits. For short appointments, your driver can wait in the vehicle. For longer appointments, we can schedule a separate pickup time. Many of our recurring passengers, especially dialysis patients, have standing schedules where we know exactly when to pick them up. Just let us know your estimated appointment duration when booking.

Question 6

How do I book a ride?

Accepted Answer

You can book a ride in several ways: online through our website's booking form, by calling us at (734) 395-3276, or by having your doctor's office, case manager, or insurance coordinator contact us directly. For Medicaid patients, your managed care plan can also arrange rides through us. We recommend booking at least 24-48 hours in advance for the best availability.

Question 7

How far in advance should I book?

Accepted Answer

We recommend booking at least 24-48 hours in advance to ensure availability. For recurring rides like dialysis or cancer treatment, we suggest setting up a standing schedule so you do not need to book each time. We can accept same-day requests when availability permits, but advance booking guarantees your preferred time slot.

Question 8

Can I set up recurring rides?

Accepted Answer

Absolutely! Recurring ride scheduling is one of our most popular features, especially for patients with regular dialysis, cancer treatment, or physical therapy appointments. We can set up daily, weekly, bi-weekly, or monthly schedules. Once your recurring schedule is in place, your driver will know exactly when and where to pick you up without you needing to call each time.

Question 9

What is your cancellation policy?

Accepted Answer

We ask that you cancel or reschedule at least 4 hours before your scheduled pickup time. This allows us to adjust our schedule and potentially serve another passenger who needs a ride. For recurring rides, please let us know as soon as possible if you need to skip a session. There is no cancellation fee for timely cancellations.

Question 10

How much does a ride cost?

Accepted Answer

Ride costs vary based on distance, transport type (ambulatory vs. wheelchair), and whether it is a one-way or round trip. Many of our passengers have their rides covered by Medicaid or insurance at no out-of-pocket cost. For private-pay passengers, we offer competitive rates and transparent pricing. Call us at (734) 395-3276 for a personalized quote based on your pickup and destination.

Question 11

Do you accept Medicaid?

Accepted Answer

Yes, we accept Medicaid and work with most Michigan Medicaid managed care plans. As an approved NEMT provider (NPI: 1538879952), we are contracted with plans including Molina Healthcare, Meridian Health Plan, Priority Health, Health Alliance Plan (HAP), and Blue Cross Complete. Your Medicaid plan covers non-emergency medical transportation at no cost to you when traveling to covered medical appointments.

Question 12

What Medicaid plans do you accept?

Accepted Answer

We work with all major Michigan Medicaid managed care plans, including: Molina Healthcare of Michigan, Meridian Health Plan of Michigan, Priority Health, Health Alliance Plan (HAP), and Blue Cross Complete of Michigan. If you are not sure which plan you have, check your Medicaid card or call us and we can help you figure it out.

Question 13

How does insurance billing work?

Accepted Answer

For Medicaid and insurance-covered rides, we handle all the billing directly with your insurance plan. You do not need to pay anything upfront or submit claims yourself. When you book, provide your insurance information and we will verify your benefits and coordinate authorization if needed. For private-pay passengers, we accept cash, credit/debit cards, and can set up invoicing for regular riders.

Question 14

Do you offer wheelchair transportation?

Accepted Answer

Yes, wheelchair transportation is one of our core services. Our fleet of wheelchair-accessible vans features hydraulic-powered ramps, secure four-point tie-down systems, and spacious interiors that accommodate manual wheelchairs, power chairs, scooters, and bariatric wheelchairs. Our drivers are specially trained in wheelchair securement and passenger assistance.

Question 15

What types of wheelchairs can you accommodate?

Accepted Answer

We can accommodate standard manual wheelchairs, power wheelchairs, motorized scooters, and bariatric (oversized) wheelchairs. Our vehicles feature wide hydraulic ramps and spacious interiors designed to handle a variety of mobility devices. When booking, please let us know the type and size of your wheelchair so we can assign the best vehicle for your needs.

Question 16

Are your vehicles ADA compliant?

Accepted Answer

Yes, all of our vehicles are fully ADA (Americans with Disabilities Act) compliant. They feature wheelchair ramps, secure tie-down systems, non-slip flooring, handrails, climate control, and spacious interiors. Our vehicles are regularly inspected and maintained to ensure they meet all federal and state accessibility requirements.

Question 17

Are your drivers background checked?

Accepted Answer

Yes, every driver undergoes comprehensive federal and state background checks before they are hired. In addition, all drivers are subject to regular drug and alcohol testing, maintain current CPR and First Aid certifications, and complete ongoing safety training. We take the safety of our passengers extremely seriously and maintain the highest standards for our team.

Frequently Asked Questions

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